Returns & Refunds
Shop with Absolute Confidence
At Eliksir Maroka, we take great pride in the purity and quality of our Moroccan beauty rituals. However, we understand that sometimes you may change your mind. We are committed to making your return process as smooth and transparent as possible.
Your 14-Day Right to Return
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
Crucial Hygiene Notice for Cosmetics:
Because we sell premium, natural cosmetic products, health and hygiene are our utmost priorities. To be eligible for a return, the item must be unused, completely sealed in its original packaging, and in the exact same pristine condition that you received it. Once the seal is broken or the product has been opened, we cannot accept a return for health protection and hygiene reasons.
How to Initiate a Return
If your product meets the return criteria, simply follow these steps:
- Contact Us: Email our Care Team at store@eliksirmaroka.com within 14 days of receiving your package. Please include your Order Number and the name of the item(s) you wish to return.
- Pack Safely: Securely pack the items in their original shipping box or a sturdy alternative to prevent damage during transit.
- Ship the Package: Send the package back to our European distribution center. Please note: The customer is responsible for covering the return shipping costs.
Return Address:
AQUILA SERVICES - EM WAREHOUSE
STAWOWA 119
31-346, CRACOW
Poland
Processing Your Refund
Once your return is received and inspected by our warehouse team, we will send you an email notification. If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days. Original shipping fees (if any) are non-refundable.
Damaged or Incorrect Items (Complaints)
Every bottle and jar is carefully inspected before it leaves our facility. However, if your ritual arrives damaged, defective, or if you received the wrong item, please accept our sincere apologies.
Contact us immediately at store@eliksirmaroka.com with your Order Number and a clear photo of the damaged item or packaging. We will resolve the issue swiftly by sending a replacement at our expense or issuing a full refund.